Make Work Better
Revolutionizing How Great Bosses Lead, Give Feedback, and Empower Employees
Doug Dennerline, Jamie Aitken, Josh Bersin
- 216 Pages
- May 23, 2023
- ISBN: 9781510774919
- Trim Size: 6in x 9in x 0in
It’s time to make performance management work.
We’ve moved on from antiquated tools like typewriters or checkbooks, but bosses still rely on the same annual performance review process to manage employees the same way they did 70 years ago. It fails our modern hybrid workplaces and it doesn’t improve performance, especially for today’s millennial and Gen-Z workforce. It succeeds only in lowering employee engagement, undermining trust in management, decreasing transparency, and increasing turnover. There must be a way to make work better for all of us.
There is. Make Work Better shows HR, leaders, and middle managers the modern path to better employee performance, amplified engagement and company culture, and more empowered people. Readers will learn how to:
- Make goals and OKRs more useful, more often for everyone
- Eliminate ratings and implement a promotion process that reflects reality and retains employees
- Make check-ins more productive at better intervals for managers and reports
- Teach everyone to better deliver and receive more effective structured and unstructured feedback
- Make recognition count, and create formal development paths for high performers
- Use data to make the right people decisions and eliminate bias
- Structure your organization to maximize the impact of HR and People Operations
Featuring front line insights from adopters of the process at Google, Intuit, Vertiv, Pepsico, and other leading organizations, Make Work Better gives readers everything they need to improve their organization from wherever they sit.
Jamie Aitken is the VP of HR Transformation at Betterworks. She has more than 25 years of experience spearheading organizational development, leading HR transformation, and implementing employee engagement strategies. She is a McKinsey-certified facilitator who has been instrumental in cultural transformations for national and international organizations.
— John Doerr, bestselling author of Measure What Matters
“Make Work Better provides leaders with actionable steps to create a culture of trust, empowering employees at all levels to do their best work. It's a must-read for those seeking to build resilient and agile organizations that can adapt and thrive in today's dynamic landscape.”
— Laurie Ruettimann, host of the Punk Rock HR podcast and author of Betting on You
“The workforce and workplace are undeniably changing, but the way we manage and evaluate performance has barely evolved in over 70 years. Doug and Jamie have done a brilliant job making the case for why leading companies need to rethink performance management, and they have provided a roadmap for how to lead a workplace transformation. Don’t wait to read this one.”
— Eric Yuan, CEO and founder of Zoom
“If the last year has taught us anything, it’s that employee engagement isn’t a ‘nice to have’—it’s an essential element in high-performing teams and companies. Make Work Better gives leaders actionable steps to create cultures of trust and empower employees at all levels of an organization to do their best work. It’s an essential read in this dynamic moment.”
— Gaby Toledano, COO and board member, former chief people officer of Tesla, Electronic Arts, and Siebel Systems
“Doug and Jamie have written the ultimate playbook for C-suite leaders looking to build a high-performance business that puts people at the center. If CEOs and CHROs read one book this year—Make Work Better should be it.”
— Jenny Dearborn, award-winning thought leader, speaker, and author on data-driven sales and leadership
“Make Work Better is a practical and example-filled book that challenges traditional performance management practices and presents a bold vision for putting people at the center of work. Doug and Jamie provide down-to-earth guidance for CEOs and CHROs on how to foster high-performance cultures that enable employees to thrive. This book is a must-read for anyone looking to change their approach to leadership and empower their teams to achieve their full potential in today's fast-paced, ever-changing business environment. Highly recommended!”
— Karie Willyerd, author, 6-time chief learning officer